DIFF Eyewear – Cashback, Rebates & Rewards

After placing an order, I immediately realized that I listed the an incorrect address for shipping. I emailed for assistance and immediately received a response from Jeza. I so wish all businesses had employees that cared for their customers like this. I will never hesitate to repurchase from this company. Thanks Jeza!

My experience with Diff was bittersweet, but left me satisfied. The glasses I ordered arrived with some bothersome damage, considering the high cost of the item. I asked Diff for a replacement to which I was initially directed to a Return Policy that is not very friendly to International buyers (please read this ahead of time!) with additional incurred costs. I spoke with Jeza Mae through support, who was very nice and responded quickly to my mails and she offered to refund the item for the damage, which I accepted as a fair resolution as it incurred no additional costs from me. I was worried about the Customer Service experience after reading some other reviews here but I want to say that my personal experience was satisfactory. I took one star off for the fact that I wished there was a way to get a proper easy exchange for a damaged product for us International customers, but in the end I feel like Diff did the right thing for me.

I had a somewhat unusual situation. I ordered 2 pairs of sunglasses. When I received them they weren't the correct size. I contacted customer support. Jeza Mae. She was very helpful in helping me with replacing my sunglasses. She was very patient and kind. I am pleased with my new selections. Thank Jeza Mae. It was a pleasure working with you. And I will definitely refer my friends 🧡 and family to get these gorgeous 😍 💕 sunglasses. I will also be ordering more for myself. Thank you 😊 again. Jeza Mae you did make a "DIFF" in my sunglasses purchase.

I really loved the sunglasses I purchased but incorrectly ordered the wrong “tint”. Customer Service was very helpful regarding my exchange. When I messed up my exchange and complicated everything they were very helpful in effortlessly handling the situation and getting the right items back to me.

Let me start by saying this company is just amazing! I have made multiple purchases from them and by far the best sunglasses and customer service. Keep up the great work!