Go Jump In – Cashback, Rebates & Rewards

Booked a session for 7 kids, and they ripped us off, i paid for the largest socks, but we were given smaller ones, and no money back on the difference. Also, we had grip socks for our 3 kids from before, but they made us purchase their latest ones. Hope this was worh to loose their regular customers, because after spending 150 on one session, they still had the nerve to harass us out of more money to buy their newest ridiculous socks. We used to go every weekend with 3 kids, but never again will we be back now

Kids were not given full one hour to jump, the staff delayed us at the start by showing the video late. They took us upstairs and made all the kids remove the shoes and keep all their belongings however our party room was downstairs so me and my wife had to bring down all the belongings ourselves. There was no help from the party host. The party host was not with us for the most of the time. The kids started their jump about 10 minutes late however they were stopped right on the clock. We were then asked to rush to finish eating everything and cut the cake too, all within 30 minutes. It’s ridiculous to have this type of pressure for the kids, they should be allowed a minimum of one hour to atleast eat and enjoy their time. We were told that the room is to be used someone else after us. We were made to leave the room on time however no one turned up to use the room until Jump in closed. I found the staff utterly unhelpful and unprofessional and it is not worth the money, since Airhop has acquired it, it has become very bad.

Paid over £35 for my four year old and myself to play for 60 minutes. Really I was there just to support him to not get hurt and felt it was a huge amount of money to pay full price. He was not able to access soft play as this was an additional £9!! The toilets felt really grubby with one toilet seat coming off its hinges. There seemed to be quite a lot of restrictions on where we could go and I was really disappointed. I wanted to visit Jump in for a while and I was pretty bored after half our allotted time. The staff there mainly seemed to drag their feet and looked insanely bored and disinterested. Wish I hadn’t wasted my money there.

Visited Jump-In Borehamwood for the after school jump today, £44.50. After 5 minutes I realised how under staffed it was, a lot of queuing, Staff that were there, was very friendly though. Placed my bag in a paid locker, including medication, car keys, items for kids and our shoes. While on the trampolines for the first 15 minutes, I notice a teenage boy in my locker putting his belongings in there. I rushed to grab my youngest and investigate where my things were. Getting to my paid locker, my bag was gone. I walked up and approached the teenager who said he had moved my bag to an open locker!? I went back down and moved my bag, paying AGAIN for the locker. 20 mins later, my locker was open AGAIN!!! Off the trampoline again with my youngest having to leave my other 2, found a staff member who said that, basically, the lockers aren't great and she locked it again. I was very upset about this because I kept having to check said locker! Move on to food. I purchased 4 drinks, as pizza and chips, £25.70. On the menu there is false advertising. I purchased chips for £3.50, a picture of a full basket of chips. Out comes a SMALL portion of chips. I asked to be refunded for the chips as it was falsely advertised and I was told they would pour them into a basket for me.. not understanding what the few chips were in wasn't the issue. In the end I was offered a £3.50 gift voucher, which was offered yesterday and was supposedly being sent out before 7pm yesterday. I've heard nothing!

Went here a twice with my godson over the half-term. The staff were extremely pleasant and accommodating. One staff member stood out to Me and her name was Shaniya. Who was so kind and helpful. Thank you!!!