Hotwire – Cashback, Rebates & Rewards

I had to request grovelling cancellation of a non-refundable hotel booking in the US, having had to cancel my trip entirely due to a family medical emergency, and the customer service advisor (Alex) was incredibly helpful and amenable. I wasn't expecting a lot of help to be honest, but the understanding and willing to help really meant a lot during an awful situation.

their costemer service were so kind and helpful. and to split my order from 6 nights in an expensive hotel to 3 nights (twice) at a cheaper one and they helped me and gave an immediate refund. plus, i was pleased with the hotels they recommended. thank you! my trip to london was great and i know for sure i'll book with you next time. Bareket Varshevsky

Booked a hotel with Hotwire. We were guaranteed a double bed but the hotel only had single bed rooms left. We wrote Hotwire and they refunded the stay so we could book something new. Relatively fast response on chat.

Overall a good experience but I would do some research before booking the hotwire rate to be sure you know which hotel you will get.

We rent a car. The car was what we paid for. We didn't pay any extra charge. The rental agency didn't ask us for extra money, nor hotwire. We made a phone call to the custom service because of a problem of us, they helped us as much as possible; during the conversation, the call accidentally ended, so they phoned us back immediately.