Liquorland – Cashback, Rebates & Rewards

Actually 0 stars! The staff member at Southport Park, Qld store falsely accused me of coming in to buy alcohol for my teenage daughter. One, I would never give alcohol to an underage person and two, it's my daughter, SERIOUSLY! The particular staff member overheard an innocent, joking communication between myself and said daughter out the front of the store and took it upon herself to yell "NO, not serving you today" (while leaning on the counter) After being in shock at being yelled and treated like a lower citizen, I questioned why, she exploded with the law and the circumstances, which is fine, it is the law, it's her job to not serve minors or people buying for minors, but when she has misinterpreted an eavesdropped conversation IT IS NOT FINE! I explained that she had got it all wrong and she allowed me in, but halfway to my purchase, I thought, no, she is not getting my money after humiliating and upsetting me with her poor customer service and accusation. So off to BWS I went where no accusations were made and no eavesdropping of innocent conversations were to be had. Immediately sent a complaint to head office, brushed off with underage liquor selling paragraph after paragraph, when this is not what my issue is about, it is about the poor customer interaction with this poor decision-making employee. No apology, no nothing. They lost a long time customer today due to one employess agressive service.

Free delivery ?? Order 62518221 Don't bother. estimated delivery on "my orders" was two days. Order date 27/11/22 , printed right under the order was estimated delivery 29/11/22 . Ordered on a Sunday and I am still waiting for it on Friday.It then has a contradictory date of "By 9/12/22 on the invoice. Not good enough.It's the weekend !! A Man Is Not A Camel.

I thought I would give this place a try, see if their Cleanskin matches the quality of their competitors - placed the order and paid then tried to give delivery instructions - could not do so! So I rang the 1300 number and was told that as a first time customer it was not an option - so I told the agent the delivery instructions - lift code, phone number, what floor. I waited for over a week! Then was informed the delivery was on the way. Never arrived, instead I received an SMS informing me the 2 cases were awaiting pickup at the local Post Office. Called Liquorland 1300 and was greeted by a very helpful and nice agent who arranged a credit for me. I have waited for the credit via my PayPal - nothing, so called back again, again a very nice helpful agent who copped my anger, and who informed me that The credit would be placed on my account AFTER the goods were returned to stock! That is going to happen when? Is PO going to take it back? It will sit there for weeks! Now I have dealt with their opposition for a couple of years, no problem, goods have always been delivered. Never again with this mob. Absolutely appalling! Dont get your goods delivered via this mob, takes too long and then they dont arrive!