Myrah Penaloza – Cashback, Rebates & Rewards

Do not buy. Bad customer service and bad products. Products are flimsy and rip apart easily.

The customer service was amazing!! My original purchase was really delayed and I was really disappointed, I let customer service know - they listened - they understood - offered me a discount and promised expedited shipping if I remained loyal and my next purchase was discounted and arrived rapidly. I love their garments and the fabrics are natural and high quality I have 6 pieces and would buy more - I always get compliments while feeling comfortable and good about wearing natural materials. Namaste

TLDR: This is a family-owned business made ethically in Bali - not Amazon overnight delivery. Be patient and when your clothes arrive, you'll realize it was worth the wait. Myrah's designs make me love being a woman. The story: I hadn't ordered from Myrah since around 2020, so out of curiosity, I googled reviews and was shocked to find these negative reviews on Trust Pilot as I had zero issues with my first order. Having already placed my second order, I figured I'd wait and see what happened. Myrah's team immediately sent an email sharing how long it may take to get my pieces. This wasn't a need for me; it was a want, so I didn't mind a long wait. Even so, my beautiful dress arrived in less than two weeks - from Bali to the southeastern US. I sympathize with those who have had issues with their order and hope they are resolved. However, as a small business owner myself, I feel compelled to leave a review sharing how wonderful my experience was and how much I love Myrah's clothes. They are the absolute essence of womanhood and femininity. If you need something delivered tomorrow, check Amazon. If you want something ethically made and you'll keep for years if not a lifetime, buy from Myrah Penaloza.

I ordered several items 554.50$ beginning of Feb 2024 and still nothing. Sent customer support several emails asking for status and ignored. Filed a case thru PayPal and received a DHL tracking number stating my items would leave Bali by 3-16. Today’s date is 4-16-24 and that tracking number has had no movement . Never ever again. I ordered from them before and knew about the 6 week policy but for my order to be over 2.5 months old and nothing is UNACCEPTABLE! Never ever again !!!!!!

Oh my goodness. I've admired Myrahpenaloza for years & finally purchased 3 items early Dec & spent over 1k to only now read these reviews. At no point did i realise I was purchasing 'made to order' & be waiting 6 weeks or more. On instagram she promotes items as 'back in stock' & she also has sale stock, so unsure how all items are 'made to order' & delayed 28 days plus. I've requested a full refund & chasing this but noone is responding. I'm now writing of my experience on her Instagram posts, in warning others & hoping someone will just refund me to go away. As I will keep writing on her posts until I am refunded. I am shocked & so disappointed. I've not come across scam businesses like this. But encouraging each of us to write on her Instagram posts to warn others + raise awareness that they a) mislead customers & b) stall their response to customer enquiries, as them dragging out any kind of resolution minimises our channels of getting our money back.