Overtons – Cashback, Rebates & Rewards

They do even deserve a 1 star, spent over $4000 on boat seats and it has been nothing but a hassle. Some items arrived damaged. The pricing shows pedestals but were not included. The items are not made correctly, the stitching look like crap. No screws/bolts to secure the seats. There is much more, customer service is terrible. They talk over you. DO NOT BUY FROM THEM!!

The returns policy is a sham. They sent me the wrong product that doesn't fit and they will not return or exchange. I lost $700 I cannot recover. Rip off thieves.

On 1/26/23 I purchased a Gladiator Super Brawler 3 person towable tube from Overton's.It had been stored inside my home since then. Tuesday 7/2/24 was the first occasion I had to use it since I purchased it. We towed two adults for about 1/2 hour at a fairly slow speed (~24 mph) on Lake Don Pedro, a large reservoir in northern California. It was calm with very little chop and we did no wild manoeuvres. After the ride I noticed that the tube was obviously deformed and found that the outside case had a zipper in the back that was opened and ripped apart from it's seam. The air bladder inside was deformed and bunched up in the back part of the case. We tried to drain the water from the toy but couldn't, it was all we could do to drag it back to the boat launch and dump it off at a dumpster there. It was an obviously defective and possibly dangerous product. I hate to think what might have happened to my two young granddaughters who were up to ride it next, accompanied by one of their parents. I reached out to Overton's through email and direct phone contact, to both front line and supervisors. They were congenial but stuck to their scripted responses that it was past its one year warranty (obviously no argument from me) and there was nothing that they could do. I am well aware that things fail and products break. It's how the providing company responds to their failures that relays their loyalty to either customers or profits. I urge my fellow boaters to heed my recommendation to avoid purchasing any products from this company, as the failure of one of their defective products may not just result in the loss of a few hundred dollars, but worse.

Its batch came in damaged. Said we’d keep it. Seemed ok. They sent two more automatically that we had to get approval to return. Ordered different kind of whips, requested 2 day shipping at $313 for two boxes so we would get by Memorial Day. They sent regular shipping. They returned shipping cost. Totally screwed up our holiday weekend. Tried to return 1 box because we didn’t need anymore and they wanted to charge $363 for shipping on $598 item. Doesn’t make sense as two day for two boxes was $313. No response. Not impressed at all with the company. Staff I spoke to didn’t speak or understand English very well either. Won’t buy there again.

I caught a good discount late night June 21,2021 on a 3 Waters Big Fish 120 Kayak on Overton's website so I purchased it. They sent me a heads up email on July 9,2021 that my order had shipped. My new kayak arrived today July 13,2021 in excellent condition. The packaging was excellent and I am very pleased with my order.