Shroud of the Avatar – Cashback, Rebates & Rewards

The customer service in the MMORPG game Shroud of the Avatar just delivered the best service I have ever (!) experienced. Dec. 21st I bought three times in-game currency based on their announced holiday discount. I was, though, billed the full amount without the discount. I wrote their support, but since they lacked the necessary amount of staff members during holidays, nothing happened. Today I tried contacting them on their forum and then things were set in flawless motion. They corrected the error ... refunded, and in addition - they refunded a bit more. A plausible explanation was that Denmark was not flagged as receiver of discounts, not quite reassuring if I another time purchase in their online shop - but nevertheless an explanation I trust. The issue was solved in less than half an hour! Because I could address them in the forum about something not entirely play- or game technical related, and because the issue was so fast and respectful resolved the support deserves no less than 5 stars. I can - in all aspects - recommend Shroud of the Avatar as a forthcoming and newcomer player friendly game. I'll add a sixth star because of their extra refund. Many companies could learn from their handling of such an issue. My respect for the way the case was handled.