TOMS – Cashback, Rebates & Rewards

I love Toms!! So comfortable and cute. They’re the perfect work shoe! Had an issue with an order which was resolved super quickly by Toms Support on Twitter 🥰 Will definitely be buying again!

I live near the flagship store and not only do I love the philosophy that they project into the Venice neighborhood...(the idea of giving back), but their staff and energy at the Abbot Kinney store is a true reflection of people who care... I was walking past post the pandemic and they were not quite yet open and I went up hoping to order and buy a coffee as I used to be a regular there and they made a decision on the spot that even though they weren't open they would just make me a coffee... They were just there with stuff prepping for their reopening and they totally didn't have to take the time to do that but it was so sweet and thoughtful and unexpected and I think these are the things that reflect a company that cares about passing goodness on.

****After posting this review TOMS contacted me and I got my shoes!!!**** Horrible customer service, rude and sarcastic. I ordered a pair of shoes and tried to enter my new address, well needless to say the address did not save . I did not realize it until I hit submit payment and saw it defaulted to my old address. I immediately called customer service and I was told sorry there’s nothing they could do and basically I’m out of luck. How can they not change a shipping address?

Toms refunded my return after a month although I did have to chase.

I got an email saying my shoes were delivered. They were not. After a lot of runaround with UPS/USPS/my apt. complex, I called Toms. The rep who answered was Afia. She was AMAZING! She was polite, understanding and helpful (I was quite manic as the shoes were a Christmas present for my daughter.) Afia checked my order, updated all my information, sent me out a replacement pair, expedited the shipment, and gave me directions on what to do if they didn't arrive on the expected day. She was friendly and kind. Every company should have customer reps who are as wonderful as her.