All Stores Reviews (127229)

My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though. I have also used their ch

I just want to say that I ordered something from macys.com on Wednesday morning and it’s here early afternoon on Friday. I ordered from Nordstrom on Thursday (yesterday) morning. It’s Friday afternoon and the order still says “preparing t

I've been hitting up Macy's for ages, and I love checking out all the cool stuff they've got in stores and online. Being a fashion lover on a budget, I'm all about those Macy's discounts and sales. They help me stay trendy without wiping out my wallet. Th

See my one star review. I have since managed to find out the email address of the CEO, Jeff Gennette, so I emailed him. By return I heard from Deborah Dehner, who very quickly arranged the refund. So a much better experience.

2\/20: 12:09 PM (4 minutes ago) Your review is now live on Trustpilot! Your review of Macy's has just been published. Thanks for helping to build trust online and empower shoppers everywhere. macy's Detail: Fast refund>>Money Back Guarantee. You

the La Cumbre Store in Santa Barbara seriously lacks in customer service, and choice in latest trends and fashions. I was very dissapointed to see that the sales person had absolutely no idea what the store is carrying and to find out that they didn;t car

Edit: I’ve since had multiple more horrible experiences. Do not support Macy’s, everytime I do I regret it. || Not helpful at all and don’t care about customers. I had one amazing customer service rep, but aside from that I have now had 3

I am not satisfied with the quality of the product it needs improvement.

Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer.

Good products, good sales. But the customer server is terrible. I was with my mother and the lady that was scanning our things told me I can put the items on the counter while I wait, I ignored it cause I like holding the items so there is space for other

Macy's always has a great selection of items online, and the shipping is free if you order over $100 worth of stuff, but the shipping time can be pretty slow and I've had customer service issues that took forever to resolve because it's really hard to get

I ordered a watch on the 9 th of Dec for my brother with terminal cancer it was to be deliveryed in 3 to 5 days. Its now the 23rd and no watch. This was my last gift for my brother for Christmas or anytime and all Macys said was well you can return it. No

My experiences with Macy's Online have been very positive. I've purchased a few things from them, and they never disappoint. They carry a broad selection of items, and they often have (substantial) sales. The site seems to be up-to-date regarding inven

The employee Victoria Mellado was very friendly and knowledgeable about the product. She made our purchase a pleasurable and unique experience. I recommend an excellent evaluation as a sales specialist that reflects positively on a salary increase. Above

I have ordered many things from the website during the pandemic. Everything has been delivered promptly and is in good condition. I live in NYC, which has good free delivery from Macys. They will always take returns. In store customer service is no

So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer servi

I've had mostly good experiences shopping at Macy's. I trust their brands which is why I buy cookware, utensils and decor from them. I find the quality to be more consistent than Amazon. They offer free returns products which is nice. A few times I pur

I purchased items using a gift card I had received. The associate said the card was no good and I would need to contact customer service. She said having the receipt would be helpful. the card was a gift with no receipt attached. another associate saw

Hello! My package was robbed. I ordered a jewelry from Macy’s and the package was delivered by UPS. I received the package ripped off in the middle and put back together with a tape. The inside of the jewelry box was also ripped off and taken togethe

I have always had a very pleasant experience with Macy's. They always have sales on things and I am so happy to say that on 12\/22\/2021 I did some last minute online Christmas shopping and was told it would be here today 12\/24\/2021 with free business d

Friends and family sell is the best for name brand clothing price drop so I order away. But the shipping address was change no apt was give when I know I put it in there so that delay my package 📦 double check shippping address

We bought my daughter beautiful diamond white gold oval hoop earrings. I was so blessed that we got a real good sale lady, professional, & very kind Norma at Old Orchard she knew her job. My husband & me were happy Norma help

Terrible experience buying online. Will not do it again. Very difficult to receive customer service. Best to visit store when possible.

I went to Macy to return a dress without my receipt and Mrs,Joann Porter was such a wonderful patience’lady she was such a big help she thank you so much 😊

I ordered a Clarisonic cleanser brush from the Macy's.com website and was having numerous problems with the website. However, after a phone call, they were able to make things right. They also sent a bonus item to make up for the issues. I'd shop there ag

Macys customer service gave me false information on a mattress purchase with the wrong item number with a mattress and wanted to send me the incorrect size then a week later upon delivery when I noticed the error they wanted me to pay the difference for t

Fashion Place Mall location Horribly rude customer service. Made better when we found Donna Bailey. She even carried our purchase to door for us. The four of us are over 70 and she treated us all with dignity and respect. There were only about 6 cust

Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 wit

I have to tell you what wonderful service I received at Fort Myer's Macy's at Edison Mall, store 823. All too often we make complaints, but Great Service needs to be addressed. Dallas, Shannon and Carmen helped me to solve a problem I was having with Mac