Wayfair Tracking Order Status

I placed an order last night and in doing so did not realize my address needed to be updated. I attempted several times to update and was told they can not change the address due to the type of way I financed. Although I do understand my only option was to cancel. This morning I canceled. Now I just received an email saying they could not cancel the delivery. I just placed the order less than 24 hours ago. They will deliver the product to the wrong address after canceling the order. This is crazy! I have worked in service over 15 years, this would have be a simple resolve. I will NEVER recommend anyone to purchase, and if the items are delivered to the incorrect address then I will not be responsible for what happens to those items.

Delivery team in NYC could be better. Had a dining table to be delivered on a Friday, from 3 to 7pm. Received a call informing it was going to be delivered at 3, I asked them to come later in the day and was informed it was not possible. Package delivery rescheduled for Sunday, from 7am to 11am. Didn’t receive a call this time, reached out to wayfair online support at 9 (nice of them to have someone on a Sunday I guess). I was informed my package was still scheduled to be delivered before 11am. They told me to continue waiting. At 11, nothing arrived. I called the large parcel delivery team and was informed there was a glitch in the system and my package had not been loaded in the truck. Asked them to pick up the package and try to deliver on Sunday still as I was already home and waiting. I was told that was not possible and the next available day would be Tuesday. Later, received another email stating this time the delivery would happen on Tuesday from 7AM to 7PM (12 hour window period). Reached out to costumer support online, explained how frustrating all the experience had been. They were not able to offer any meaningful help and it seemed like the agent was using chatGPT to answer my questions and sound “empathetic”. I asked for an email or for a way to leave a formal complaint about how frustrating the whole experience had been, and was informed they had no such thing. It’s sad they don’t have any meaningful way for the customer to share feedback.

Most items are decent from Wayfair but when you get an item that is defective, they ask you email the resolutions team and send photos and videos. Then they say that it's not that bad of a defect so we can give you $5 or some change to keep it. WTF. I bought a new item so I expect a new item that doesn't have a hole in the fabric! Then they said I can return it but will have to pay for shipping and handling. Wayfair just lost a customer and there is no fairness in that name. The company need to change its name to WayNOfair. Yes, the resolution is $7.05 refund for a teared fabric. Good job, waynofair.

I am shocked at the scores here. I've ordered from Wayfair for many many years and had great experiences over and over whether it was something for my home or for my office. Love Wayfair. Always arrives in a timely fashion, just as appeared online and quality products. I've ordered lovely rugs for my office, sofas, desks, wood rack for my firewood .... you name it - along with these last chairs and a coffee table for my porch. All terrific. Don't know how people can have given these negative reviews --- makes no sense to me. AND the remarks about the customer service.... ??? I called them and have gotten bright, personable, helpful staff. Are we talking about the same place? I'm really perplexed.

I ordered a desk, chair, and other home office goods. They arrived seperately and were easy to setup and use. The only issue was they changed the delivery date a few times and I received partial shipments at least a month apart. The furniture is still nice and durable, so far!