All Stores Reviews (115933)

Recently Macys customer service haven't been what it used to be but today I went to green acres mall and met the most wonderful and helpful associates in fragrances department! Alisha and Patty made my shopping day so much better! They had great advice on

Is zero stars possible? This morning I placed an online order for store pickup (two large luggage pieces which I knew the local store had in-stock). I used my Am Ex card and the purchase was approved of course. But after, Macy's cancelled the order!! I ca

At Macy’s at Twelve Oaks Mall we were at the Men’s Polo Department the Person Helea who rung us up was Awesome. She wanted to know if I wanted to open a account explained I had a American Express with You but she took time out for me to save mon

I ordered a Clarisonic cleanser brush from the Macy's.com website and was having numerous problems with the website. However, after a phone call, they were able to make things right. They also sent a bonus item to make up for the issues. I'd shop there ag

Worst customer service EVER. They sent me a different item than the one I ordered, I called to request a return label to send back the item they incorrectly sent and they said no. Baffled at how their customer service has gone from bad to worse.

Fashion Place Mall location Horribly rude customer service. Made better when we found Donna Bailey. She even carried our purchase to door for us. The four of us are over 70 and she treated us all with dignity and respect. There were only about 6 cust

Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer\/consumer protection number because the order was over $499.00. They were going

I recently was helped behind the fragrance counter by Erica at Victoria Gardens. Erica is always quick to respond to my texts or calls for merchandise. She goes above and beyond for me in all aspects. Shopping throughout the whole cosmetics department to

I ordered a weighted blanket which the color is now out of stock. Who ever pulled invoice got it mixed up with another order from Kohl's. I received that, to have UPS pick up was $15. I am so mad there was this screw up. Who ever has my blanket is probabl

Fact that this store is very expensive is on more reason why my experience was more unpleasant. Never mind the fact that it was at the Domain. Macy's has always been that type of store that has very expensive products and if you want to get the best produ

Great prices in what I wanted. Frustrating doing searches online for items. Keeps flipping so have to try many times. When paying for purchases, the customer is made aware of possible special discounts. Orders are delivered in a few days and care is give

I went to Macy’s yesterday I needed a chain for my son and a Bracelet I got there and this sale person was amazing 😉she did go above and beyond to help us my husband and I . Thank you so much Annmarie you’re a life saver

Every time I shop online I have a good experience. Shipping could be faster but it’s still fine. When I did have a issue they fixed it right away. Anytime I needed to return something it was simple and fast in store.

Come to this store if your rich or you have lots of money. Stuff sold at Macy's if expensive. The watches and clothes here are expensive most time and at original price, very rarely stuff here gets a sale, but only reduce a bit.If your not interested in p

I bought and item and paid using Klarna. I took the item to the mall and returned it. Macys never reported the return and now i have to pay Klarna for an item that was returned. Both companies have me running in circles trying to get the account as refund

I am an older person and I was having a little confusion with my purchase and options. The nicest most helpful young person, Ms. Layecartes, gave me attention that proved to me that customer service is alive and well. She was at the At Your Service desk

Went to the Macy's here and its been really a mess to go through the store. I noticed clothes are everywhere and its not even holidays when its the worst. The clothes have gone downhill. I used to like shopping at Macys but not anymore. Its very much an o

I'm not a Macy's shopper, I have never visited their website. I received a gift card for my birthday. I attempted to make 5 purchases, all of which were canceled. I called the helpdesk, they said they did not know why it was canceled. No help. Then I

Shipping takes a while when I order from the website. I make sure not to pay the extra for the express because it won't come that quick anyway. I like that there's a variety of products though, and they let you know quickly if something is not in stock. I

We bought an expensive mattress from Macy's that turned out to be faulty. We called customer service and they did not act on the warranty right away. It took sometime but in the end they said they will honor the warranty and will deliver a new mattress la

I am really upset. Like I have my birthday dinner coming up with some family members. I ordered a pair of guess tutu sanders really cute and Macys acted like they had them in stock . So I purchased them . I get email saying it’s back ordered wthThis

There is a credit card fraud with Macys since last September. Macys customer service don’t do their job. And my fraud claim has been declined however I submitted all required evidence to proof that I didn’t do this transaction. I’m filling

Macy's shipped me a Ralph Lauren hooded t-shirt with the impossible to remove plastic security device attached. I took it to the store and they removed it. Muriel was polite and accommodating, we had a friendly conversation about local issues. I appreci

They have a good selection of items for men some of it was great the prices are kind of high but it's a good store for a lot of items

If I could give zero stars, I would. I ordered a set of dishes as a gift. When they arrived, the box of dishes was in another box over twice its size, cushioned with only two sheets of packing paper, and no fragile labels anywhere in sight. The inner box

I had excellent customer service at the Strongsville location today Her name was Rose. A real delight,very caring personable and helpful.She went over and beyond customer service to help me. She was very patient and was excellent . She is the reason I wil

I ordered two winter coats from the site. It was tracked from China, but the problem occurred the closer it was according to Macys. They said it was delivered, but gave me a bogus tracking number which the USPS stated was not valid. When I stated this, th

Asked them through their Instagram regarding an item I was interested in on their US site to see if they would be shipping to the UK soon. Got a blunt 'we don't know' answer. I wish they'd just allow all the items to be shipped everywhere with the appropr

Chassity did a fantastic job help

Poor Macy’s. This iconic brand is losing it and is hanging by the proverbial thread. Service is basically nonexistent, and the company is chasing its own tail figuring out how to survive. Merchandise keeps dropping in quality from the Macy’s he

ordered 2 bras and one of them is so badly crinkled that it is practically unwearable. Macy's had sent both bras cramped into a plastic bag, ergo, unprotected. Why don't they use a small carton, the product is more protected and the container is more sust