Joann – Coupons, Promo Codes & Special Offers (9)

I am writing to let you know of my incredible experience with your customer service employee Israel Henry. I purchased 30 buttons (10 packs) which I bought in a combination of on-line and in three different stores. After finding out it was going to cost me $100 to have the buttons changed to the new ones I purchased which came to about $60, I attempted to return them. The on-line orders emails were somehow lost and I wasn't able to get a full refund. When I called customer service, not only did I get a professional, warm and friendly person, but he saved me the trouble of having to go back to the store for my refund and gave me a direct refund. After everything I went through to purchase the buttons (driving to three of your locations and on-line) this saved me an incredible amount of time and energy not to mention the gas. I so appreciated his ability to make this happen. I was about ready to never shop in your store again; but have now changed my mind and will continue to be a customer! Thank you!

I live in Mexico and Jo-Ann now has international delivery. It is not cheap, but it makes it possible to get the yarn I like,

Updated text & now 5 star rating! Totally satisfied now. I received the fleece in 3 separate shipments — all within 1 week of ordering. ($130 order) Excellent quality fleece, super sale price, very cute and perfect for my needs. My previous concern now explained in an acceptable manner. I was alarmed that they continued to hit my debit card without authorization. They explained in an email that Their process is to hold funds in a “pending” state but charge the card on day of shipment only for the amount shipped that day. For example, my order came from 2 different locations in 3 separate shipments— and I was debited 3 times in addition to the original amount held— but not spent— in pending. I don’t necessarily LIKE that they routinely hold/ tie-up twice the amount if your order… BUT it is not criminal, not theft, and now that I understand what the heck is going on, I will put up with it and plan accordingly because the quality is excellent and their sale prices make it affordable for me to treat my customers (doggies) with a snuggly warm cute fleece bandanna — which I couldn’t otherwise afford to do. — Audrey Original Text: Horrific fraud of a company. Took my money yesterday… Then took more money out of my debit account today! Can’t get through by phone— the number changed to an insurance company. I ordered 2 bolts of fleece fabric + additional yardage. The worst part is they did this to me before. Hit my account several times and sent scant part of the order without a refund. I realized my mistake as soon as I completed my online order— damn they got me again. I meant to order from Michaels — not Joann Fabric. I have a small dog grooming shop and cannot afford this fraud!! I planned to give comfy fleece bandannas for the doggies after their grooming.

I've been ordering online with Joann's for about 4 years now. I order by the bolt for my business. It has the best prices and the cutest prints. I'm out in Hawaii and I super appreciate their delivering here as we don't have a local store here. I would say 99.5% of the time my orders are correct. And while it's a toss up exactly how long it will take to come, I do get it within about a month or even in a few days. I love Joann's, I wish they would have a store over here!

Their choices of fabric is jaw-dropping! The certain colors, the different patterns and textures, you can find just about everything you are looking for! The jewelry there is great quality and their yarn sales are amazing!!